Exchanges and Refunds

Refund & Exchange Policy

We want you to be completely satisfied with your purchase.

- You may return or exchange any product within 14 days from the date of purchase.
- To be eligible, the item must be in its original condition, unused, and in the same condition as received.
- Items purchased on discount or sale are not eligible for refund, but can be exchanged only.

We reserve the right to refuse any return or exchange that does not meet the above conditions.

Shipping Policy

Processing Time

• Orders are processed within 1–3 business days.

Shipping Time

• Cairo & Giza: 2–5 days
• Other governorates: 2–7 days

Shipping Fees

• Calculated at checkout based on location.

Delays

• Delivery may be delayed due to external factors, including public holidays and official vacations.
• During peak seasons, delivery times may be longer than usual.