FAQ
1. Are your products original?
A:
Our products are high-quality alternatives made with premium materials, designed to deliver a look, feel, and performance very close to the original—at a better value.
2. What makes your products high quality?
A:
We focus on fabric quality, stitching precision, and finishing details to ensure durability, comfort, and a premium look.
3. Are the products suitable for workouts and sports?
A:
Yes, our sportswear is designed for both performance and everyday wear—perfect for gym, training, and casual use.
4. Do the colors fade or the fabric shrink after washing?
A:
No, when following care instructions, our products maintain their color and size over time.
5. What are the washing instructions?
A:
- Wash in cold water
- Do not use bleach
- Prefer air drying
6. How long does shipping take?
A:
- Cairo & Giza: 2–5 business days
- Other governorates: 2–7 business days
7. How much is the shipping fee?
A:
Shipping fees are calculated at checkout based on your location.
8. Can orders be delayed?
A:
Delivery may be delayed due to external factors, holidays, or high demand periods.
9. Can I return or exchange a product?
A:
Yes, within 14 days from purchase, as long as the item is unused and in original condition.
10. Are discounted items refundable?
A:
Discounted items are exchange-only.
11. How do I choose the right size?
A:
Check our size guide or message us for a personalized recommendation.
12. Is Cash on Delivery available?
A:
Yes, Cash on Delivery is available.
13. Can I open the package before paying?
A:
In most cases, packages are opened after payment according to shipping company policy.
14. How can I contact you?
A:
Reach us via WhatsApp or our social media pages for fast support.